Warranty & After-Sales Service

OUR QUALITY COMMITMENT

At French Optic, every pair of glasses is selected with rigor and care. We are committed to offering you durable products that comply with current standards and are tailored to your visual comfort.

LEGAL GUARANTEE

All our products are covered by the 2-year legal guarantee of conformity, in accordance with articles L217-3 and following of the French Consumer Code. This warranty covers any manufacturing defect or non-conformity of the delivered product.

WHAT IS COVERED

- Manufacturing defects
- Misalignment not caused by incorrect use
- Detachment of temples or nose pads
- Visible lens defects (scratches upon delivery, defective coating)

WHAT IS NOT COVERED

- Accidental breakage, drops, or impacts
- Scratches due to inappropriate use or poor maintenance
- Deformation due to exposure to high heat (car in summer, sauna, etc.)
- Normal wear and tear of the product
- Prescription lenses in the event of a change in visual correction

HOW TO CLAIM THE WARRANTY

1. Contact us at contact@frenchoptic.fr describing the problem encountered
2. Include your order number and photos of the defect
3. Our team will respond within 48 business hours
4. Depending on the diagnosis, we will proceed with the repair, exchange, or refund of the product

AFTER-SALES SERVICE

Outside of the warranty, we also offer a paid after-sales service for:

- Replacement of nose pads
- Tightening and adjustment of your frames
- Replacement of temples (subject to availability)
- Changing lenses

For any after-sales service quote, contact us at contact@frenchoptic.fr.

CARING FOR YOUR GLASSES

To extend the lifespan of your glasses:

- Clean your lenses with a microfiber cloth
- Avoid household cleaners and solvents
- Store your glasses in their case when you are not wearing them
- Handle them with both hands to avoid deforming the frame

ANY QUESTIONS?

Our team is at your disposal at contact@frenchoptic.fr for any questions regarding the warranty or after-sales service.